A track record of building design systems, leading front-end initiatives, and enabling teams to deliver exceptional user experiences.
April 2025 - Present
Team Lead, Customer Experience (CX) Domain
Milliman IntelliScript
Previously Staff Software Engineer (October 2024 - April 2025)
Leading the Customer Experience (CX) domain, defining front-end architecture, design system strategy, and UI standards across multiple product lines in life insurance and risk assessment.
Key initiatives
Design System Leadership
Own and evolve the Sable Design System, transitioning it from a designer-led component library into a scalable, developer-first platform with reusable components and tokenized theming. Created and published blueprint projects - React SPA and Next.js starter templates that integrate the Sable Design System as a foundational layer, giving any team a well-structured starting point without gatekeeping architectural decisions.
Front-end Modernization
Establish and drive front-end governance standards for architecture, accessibility, and performance across engineering teams. Modernized development tooling from Webpack to Vite to improve build performance and developer productivity. Published blueprint projects encoding architectural decisions (TanStack Query, MSW, Zustand, ESLint rules) into reusable templates that serve as both starter projects for new work and reference architectures existing teams migrate toward.
Accessibility & Quality
Designed and implemented a comprehensive testing strategy using Vitest and modern testing practices, increasing coverage to 95% and reducing regression risk. Continued improving WCAG compliance, keyboard navigation, and inclusive design patterns across products.
Cross-Team Enablement
Founded and lead a front-end Community of Practice to scale shared standards, documentation, and implementation patterns across teams.
Team Leadership
Shape team roadmap and priorities while helping teams align on performance, maintainability, and user experience quality.
AI Tooling Advocacy & Workshops
Champion AI tooling adoption within the CX team and broader engineering org. Run regular workshops covering the AI landscape, its impact on engineering and business, and practical tooling strategies - with a focus on minimizing costs and maximizing impact. Actively build and share AI agentic projects to model hands-on learning.
Selected impact
Standardized front-end architecture across multiple teams and applications
Improved developer velocity through tooling modernization and shared patterns
Increased product consistency and usability through design system adoption
Reduced production defects through improved testing and engineering standards
Speaking
“User-Centered Design in Practice” - Milliman Technology Forum, Huntington Beach, CA
Led development of a feature-rich admin portal focused on user experience, accessibility, and performance optimization in the healthcare sector.
Selected impact
Increased user engagement by 25% through a complete UX overhaul of the admin portal, creating a more intuitive interface that reduced support requests by 20%
Pioneered WCAG 2.1 AA compliance initiative making the platform accessible to a wider audience and increasing adoption in government and healthcare sectors
Optimized performance by 40% through code splitting, lazy loading, and API refactoring to improve scalability and responsiveness
Led customer-facing feature development, resulting in 15% increase in platform usage among key clients
Modernized legacy codebase, optimized performance, and mentored team members at the online learning platform serving millions of creative professionals.
Selected impact
Reduced feature delivery times by 30% by successfully migrating a legacy Backbone.js application to React/Next.js, enabling faster deployments and enhanced performance
Improved API performance by 50% through GraphQL and Apollo Client implementation, increasing content discoverability and user engagement by 20%
Mentored junior developers and established best practice guidelines, fostering team growth and increasing productivity by 20%
Transformed legacy systems and drove revenue growth through UX improvements for a queue management and customer engagement SaaS platform.
Selected impact
Boosted company revenue by $2M annually through UX/UI improvements that improved customer adoption and retention, as well as recognizing new product and up-sell opportunities
Modernized legacy systems transitioning from Knockout.js to modern frameworks, reducing technical debt by 50% and extending product lifecycles
Led cross-functional teams of 12 to deliver customer-centric solutions, reducing customer complaints by 30%
OpenLaszloKnockout.jsREST APIJavaScript
July 2002 - June 2014
Senior Product Designer / Engineer
Thomson Reuters
Developed and maintained six key products in pharmaceutical competitive intelligence, contributing to successful company acquisition and post-acquisition integration in London.
Selected impact
Led development and maintenance of six business-critical products that contributed to the company's successful acquisition
Translated complex pharmaceutical competitive intelligence data into intuitive, searchable visual interfaces, enhancing client decision-making processes
Played pivotal role in integrating multiple solutions into a unified user experience, merging internally developed products with acquisitions
Collaborated with global teams across Portland, London, and Philadelphia to ensure smooth integration and cohesive product ecosystem
ASP.NETJavaScriptXML
Side Projects
AI & ML exploration
I learn best by building things. These projects started as a way to get hands-on with LLMs and ML and turned into something I keep coming back to.